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FAQ

How much weight can the Best Gel Pad hold?
Best Gel Pad can hold up to 5 kg/ 11 lbs.

Can I wash the Best Gel Pad?
Yes, to renew the stickiness of the Best Gel Pad, just rinse off any dust with water and a mild soap.

Will the Best Gel Pad damage the surface underneath?
No, the Best Gel Pad will not damage any surface it is attached to. It also high melt temperature, so it can safely be used inside your vehicle on a hot day.

What surfaces can Best Gel Pad be applied to?
The Best Gel Pad can be applied to any surface, but it holds best on smooth flat surfaces.

Can the Best Gel Pad be used under a rug to keep it in place?
Yes, the Best Gel Pad can be used as an anti-skid protector for area rugs. It is best to use the gel pads to secure a rug on a hardwood floor.

What payment options are available?
We accept major credit cards, debit cards, and Paypal.

Where is my order? How can I check the order status?
We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

How much is shipping?
For a limited time, we are currently offering free shipping.

Do you charge a cancellation fee?
We do not charge cancellation fees. We generally replace items that arrive severely damaged, and if your order needs to be refunded, we'll issue your refund within 10 business days from our last email.

What is your refund policy?
We have a 60-day 100% satisfaction guarantee. If within the 60-day period if you are not happy with your purchase, please send an email with your order number and contact information to support@bestgelpad.com. We will walk you through the refund procedure. Please note that customers are responsible for the return shipping charges.

Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

How do I contact you?
Reach out to us via our contact form that can be found here or email us at support@bestgelpad.com.